Respect 

· Acknowledge the dignity of every individual 

· Demonstrate cultural awareness 

Integrity 

· Demonstrate honesty and trustworthiness with clients, the community and each other 

· Act in an ethical manner 

Service 

· Delivery of courteous, quality customer service 

· Fair and consistent with policy accordance 

· Provide the information necessary for all to do their jobs 

· Communicate effectively at all levels 

Empathy 

· Recognize the lived experience of others 

· Interact with people where they are at in the moment 

· Trauma informed 

 
Understanding 

· Desire for ongoing learning 

· Actively listening and learning roles of others 

· Seek to understand and to be understood 

Professionalism 

· Support and provide staff with comprehensive training and tools 

· Display highest level of service delivery 

· Demonstrate and embody the mission and values 

· Adhere to policy and procedures 

· Effectively address and resolve conflicts